Solar Panel Installation

Response from the owner:Thank you so much Georgia and Mike for this wonderful review! We appreciate you taking the time to share your experience with our team and we are so glad we could help!

Response from the owner:Thank you so much Ann. it's a pleasure to have you! We are always so grateful for such a lovely review. We look forward to working with you more in the future. Your Friends at LaPlante

Response from the owner:Happy to hear it, Terry! From installs to maintenance, we aim to provide top-notch service every time. We’re glad you were pleased with our work!

Response from the owner:12/8 reply:

Georgianna, thank you so much for the adjustment to your rating as well as your expressions of appreciation for the efforts of our team to get this right for you. We certainly have your back and feel privileged for customers like you in the community who trust us with one of your most prized possessions, your home! We look forward to assisting you, and as I'd mentioned during our conversation, I've ensured to note that if anything further is necessary we'll be sure to care for your needs in a way that makes you and your husband feel valued and important, which you are. Thank you so much again!

- Tara

12/4 reply:

Good morning Georgianna,
Thank you for taking the time to share your experience. I completely understand your frustration based on what you’ve written.
The office isn’t open yet this morning, but early this morning I noticed your review from late last night and wanted to reply right away with my initial thoughts.
I took some time to look into your account this morning, and I can see that after your annual service we noted a return visit would be needed. The repair is expected to take 4–5 hours, and our team has been working to find the right spot in the schedule for you. I also see we spoke with you on Monday to confirm the December 9th appointment.
That said, I agree with you — this wait feels too long, and I’m truly sorry that you’ve been left feeling disappointed.
We’re replying here first since this was your preferred way of reaching management, but we will also be reaching out to you directly as well.
I’ll be reviewing this with my team today. While we are very busy this time of year, that’s never an excuse for a customer feeling undervalued. Situations like this are important learning opportunities, and we take them seriously. Thoughtful discussion, coaching, and continuous improvement are part of our culture, and your feedback gives us the chance to get better.
We absolutely do not want you to feel like a disappointed customer. We’re committed to showing you the level of service our team is known for.
If there happens to be a CMP power outage before your December 9 appointment, please reach out so we can support you right away.
Thank you again for bringing this to our attention. We look forward to taking care of your repair next week and showing you the level of care you deserve.
Warm regards,
Andrea LaPlante

Response from the owner:John, thank you for the kind words! We’re thrilled that ‘amazing’ is how you’d describe our team’s work. We appreciate you trusting us with your generator needs and look forward to supporting its maintenance in the future.

Response from the owner:Hi Joseph! We’re thrilled to hear you’re pleased with your new generator. Our teams put in the effort, even in challenging weather, to ensure the security and comfort of a powered home. Thank you for recognizing their hard work—we truly appreciate your feedback.

Response from the owner:Porsche, thank you for this 5 star review.....we're so happy Christian was able to help!

Response from the owner:Sue, what an absolute joy to read this review....thank you so much for the glowing remarks as it makes all of us happy to hear how much you appreciated the rainy day smiles.....give us a shout whenever you need us, we look forward to working with you for years to come!

Response from the owner:Good afternoon, Mike

Greatly appreciate you taking the time to give Tim a shout out! We agree that he's been a great addition to LaPlante, and is a wonderful asset. We're happy to know this translates to our customers so folks like you have an enjoyable experience. Thank you for sharing yours!

Response from the owner:Good evening Michael,

Wow—thank you so much for this incredibly kind review! We are really moved by your words. It means so much to see our team recognized like this. They worked hard on both your generator and heat pump installation, and they’re going to be so excited when they see what you wrote.

We’re just feeling so grateful that you were willing to take a few minutes out of your day to give us such a thoughtful shout-out. Your kindness is so very much appreciated, and it truly made our whole day.
Thank you again for trusting us with your home. We’re grateful for customers like you!

The LaPlante Home Services Team

Response from the owner:BFH, thank you so much for the kudos. As a whole-home comfort services company, we’re committed to supporting customers just like you, and we’re thrilled to hear our service teams delivered. They’re a tremendous asset, and we appreciate you taking the time to recognize them.

Response from the owner:George, what a humble and kind review. We truly appreciate knowing that a customer of ours is so appreciative and recognizes the efforts put in to ensure you're happy! We feel the same way about all those wonderful people too, thank you for taking the time to express that.